Orders take 3-5 working days + courier. Christmas orders close 7th December.
(07) 574 8987
Frequently Asked Questions

Frequently Asked Questions

How long does it take to print?

Printing takes 5 working days from confirmed payment, plus 1-2 days shipping, or we do have a 3 day rush order available. 

When will my order ship?

You can see your actual order ship by date in your order email which was sent at the time of ordering, or by logging in to your account.

Our Standard Orders take up to 5 working days to print, and then are shipped by overnight tracked courier.
Our Rush Orders take up to 3 working days to print, and then are shipped by overnight tracked courier.
For Rural Delivery allow up to 3 working days for shipping.
Please note these shipping times may change particularly at peak times like Christmas. Prior to checkout, you will be given the actual ship by date.

Can I just print one thing?

Yes of course. Our minimum order is one :)

What types of printing do you offer?

We offer high quality digital direct to garment printing (not transfers). For higher quantities with limited colour designs, we also offer screenprinting.

Digital printing means we can print high detail images without limiting the number of colours in a design, as well as printing photographic quality. The ink adheres to the fabric of the garment underneath which means the print feels much softer than a traditional screenprint.

Our bolder, brighter Innobella Textile Inks are water-based pigment inks that are Okeo-Tex Eco-Pass certified and CPSIA compliant. They have exceptional washability if cared for correctly. The result is a great looking garment that looks brighter, longer. brighter, longer with proven washability as evidences by AATCC wash tests, where our inks score 4.0 or higher on every test. 

What products can I print?

We print onto high quality AS Colour cotton t-shirts, singlets, hoodies, sweatshirts, bags, plus pillowcases, tea-towels, cushion covers, aprons and wall banners. All of these are available on this site.

Where are your t-shirts from and are they ethically produced?

We print onto high quality AS Colour cotton which use hand-picked factories with safe, fair, legal and humane working conditions. They are Child Labor Free. You can find out more here.

Can I supply my own clothing for you to print?

We only print on our own supplied apparel to guarantee quality.

What sizes can you print up to?

We can print from newborn onesies up to Mens 3XL.

Can I print my own design and can you print photos?

Yes you can! Go to Design Your Own and select a blank product, choose your colour, then upload your own design or photo or select from the supplied designs. You can even link directly to your Facebook or Instagram account to easily access your images.

I want the background removed, can you do this?

Yes we can. You can try clicking the remove background box in the designer - this removes most backgrounds but it depends on the file type and colour. Otherwise if you put a note in with your order asking for the background to be removed, we can do that for you at no charge in most cases.

What are the file requirements for uploading a design?

We accept the following file formats: PNG, EPS, PDF, SVG, SVGZ, JPG, JPEG.  Our maximum print area is 40 x 45cm and 300dpi is preferred. Your file must be at least 72 dpi but bigger is better for crisp, clean printing. You will get a warning on our designer if the image has been enlarged too much. If you are using an image from Google, please go to Tools, and select the size Large. 

For close colour matching it's best to have the colour process as CMYK. RGB files look nice and bright on screen but they are unable to be reproduced in CMYK printing.

How do I know the designs are the right size and in the right place? 

We resize the designs in proportion to the size of the top. The measurements you see on our online designer are the same whether you have chosen an XS top or a 3XL, which of course would mean if we stuck to those measurements, the designs would be too big on an XS and too small on a 3XL. We also sometimes adjust the positioning of the design to what most people want if we think it might have been accidentally positioned wrong, eg we centre designs that are slightly off centre.  If you have specific size or location requirements we are totally happy to print them as you want them, but we would need to be notified of this by you putting a note on your order.

What is the process for designing a t-shirt?

1. Choose your t-shirt style

2. Choose your t-shirt colour and size

3. Choose location of print - Front/Back

4. Upload or choose a design, or enter in text

5. Add to cart

6. Proceed and finish checkout

7. Order will be processed and confirmed - if there's any problems with the design we will contact you at this stage.

8. Order will be fulfilled and shipped out to you, and you will be emailed when it is shipped.

9. Wear with pride!

How do I take care of my print?

For the best results, wash inside out on a cool wash. Your print will last longer if you don't tumble dry, and use a cool iron only if necessary.

Can I pick up my order?

Sorry no, in order to keep our prices down and pass those savings on to you, we are an online store only.

Do you ship internationally?

Yes we do. For more information go to the shipping page.

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