Merch Store Orders & Fulfilment
Answers about orders, production, shipping, packaging and samples.
What happens when a customer places an order?
The order comes directly to Digitees for production and fulfilment.
We source the garments, produce the order and ship it directly to the customer, so you don't need to handle the order yourself.
Do I need to hold stock?
No. Products are produced as customers order them, so you don't need to purchase or store inventory in advance.
Does Digitees ship directly to my customers?
Yes. Once an order has been produced, Digitees ships it directly to the delivery address provided by your customer.
Does the parcel contain Digitees advertising?
We don't include Digitees-branded promotional material in your customer orders.
A generic garment care card may be included.
Can I include my own branded cards or inserts?
Yes. We can arrange to include your own branded inserts in your store orders.
Inserts should be A6 size or smaller. Please contact Digitees before sending anything to us so we can arrange this with you.
What packaging do you use?
Orders are packed appropriately for courier delivery, with compostable courier satchels used where suitable.
What happens if an ordered product is out of stock?
Stock availability can change between the time a product is listed and when an order is placed.
If an ordered item becomes unavailable, Digitees will manage the order and contact the customer where necessary.
Who handles order notes from my customers?
Order notes relating to production or an individual order come through to Digitees and are handled by our team.
Who receives messages from my store's Contact form?
General messages submitted through your merch store's Contact form are sent to you as the store owner rather than to Digitees.
Can I order samples of my merch?
Yes. You can order samples in several ways.
You can order through your merch store and receive the applicable markup back as commission, temporarily remove your markup before placing your sample order, or order through the main Digitees website.
Orders placed through the main Digitees website do not receive the merch store's 10% discount.
What do the different order statuses mean?
Your store orders move through different statuses as they are received, processed, produced and shipped.
A detailed order-status guide will explain each status and whether you need to take any action.
